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Olos IVR

Offer an exclusive IVR solution that delivers practical, personalized, and exceptional customer service.

 

Why invest

in Olos IVR?

Reduces call
and wait times.

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Ensures efficient
resource utilization.

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Boosts employee
productivity.

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Offers tool
customization for
specific tasks.

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Enables integration
with omnichannel
technology.

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Features self-service
options to enhance
customer satisfaction.

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Main advantages

of Olos IVR

technology

See more about IVR

Accelerates and streamlines the service process;

Improves the demand resolution rate;

Enhances customer experience;

Decreases waiting time;

Reduces average service time (AST);

Increases employee productivity.

Segments that

we serve

Financial
Optimize human service and provide important information to your customer quickly and efficiently.
Optimize human service and provide important information to your customer quickly and efficiently.
Health
Customize services in hospitals, clinics and health centers by integrating information from different legacy systems.
Customize services in hospitals, clinics and health centers by integrating information from different legacy systems.
Retail
Use a quick and easy automated service workflow creation tool to entertain and provide important information to your customers in line.
Use a quick and easy automated service workflow creation tool to entertain and provide important information to your customers in line.
Telecom
Use a graphical tool and create electronic service flows quickly and efficiently.
Use a graphical tool and create electronic service flows quickly and efficiently.
Services
Use electronic voice support in the right measure, promoting self-service and optimizing human service.
Use electronic voice support in the right measure, promoting self-service and optimizing human service.
Entertainment
Customize messaging and service flows to entertain and retain customers while they wait in line.
Customize messaging and service flows to entertain and retain customers while they wait in line.
Contact Center
Quickly design and implement automated service flows through a graphical IVR customization interface.
Quickly design and implement automated service flows through a graphical IVR customization interface.
Collections
Optimize your agents' service by adopting electronic service with self-service features.
Optimize your agents' service by adopting electronic service with self-service features.
Customer Service
Promote voice self-service in a simple and fast way.
Promote voice self-service in a simple and fast way.
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How Olos IVR

works

Inbound IVR

Olos’ Inbound IVR allows contact with the customer to be automated, allowing the request to be resolved or transferred to an agent.

Digital IVR with voice recognition Voice recognition, from Olos D

Voice recognition, from Olos Digital IVR, allows customers to interact with technology using voice commands, without having to use the phone keypad.

Outbound IVR

Olos’ Outbound IVR makes calls directly to customers and promotes proactive relationship management in collection operations, product offerings and promotional actions.

Humanized IVR with DTMF

It is the traditional URA model using options selected on the keyboard, but using human voice prompts to provide a more humanized and less robotic electronic service. 

 

Talk to us

and elevate your experience

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