Implement virtual agents to improve the consumer experience and strengthen your brand
Customer service has evolved rapidly. The introduction of Intelligent Virtual Agents (IVAs), together with conversational Artificial Intelligence technologies, are playing an important role in the CX area. But there is still much room for improvement. A survey by the Qualtrics XM Institute, conducted with 220 CX professionals, revealed that customer experience is a significant or […]
Olos: The right technology to achieve excellence in customer service!
Of course, all these processes benefit greatly from the use of technology. The organization needs to conduct a thorough diagnosis and draw up a careful plan to choose the best tools capable of delivering the expected results. Olos has the ideal solution for companies that want to maximize the omnichannel experience. The OlosChannel platform allows […]
Discover the three pillars of customer service to provide the perfect omnichannel experience!
A good customer experience is essential for brands that want to be competitive in the digital age. With consumers becoming increasingly informed and connected, achieving this depends on organizations investing in a fluid and consistent omnichannel experience across a wide range of service channels. Nowadays, the variety of touchpoints that a buyer uses to find […]
Artificial Intelligence: A Remedy or a Threat?
A humanidade já viveu três revoluções industriais marcantes: a mecânica (iniciada por volta de 1760), a elétrica (1870) e a computacional (1950). Cada uma dessas revoluções transformou profundamente nossas vidas, revolucionando a sociedade em diversos aspectos. Os avanços tecnológicos dos últimos 250 anos provocaram mudanças exponenciais, impactando áreas como vida social, religião, economia, política, cultura, […]
