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IVR - Interactive Voice

Response

Have an exclusive IVR solution and promote practical, customized and excellent customer service.

Why invest

in IVR Olos

01

Decreases call and waiting time

02

Ensures practicality in the use of features

03

Improves employee productivity

04

Provides customization of the tool for specific actions

05

Enables integration with omnichannel technology

06

Offers monitoring features to assess team performance

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Why invest

in IVR Olos

01

Ensures practicality in the use of features

02

Garante praticidade no uso dos recursos

03

Improves employee productivity

04

Provides customization of the tool for specific actions

05

Enables integration with omnichannel technology

06

Offers monitoring features to assess team performance

Contact

Main advantages

of IVR Olos

Technology

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  • Accelerates and streamlines the service process
  • Improves the query resolution rate
  • Enhances the customer experience
  • Decreases waiting time
  • Reduces average handle time (AHT)
  • Increases employee productivity
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Segments we

serve

Financial market
Consumers of financial services are increasingly demanding in relation to service and relationship with the institution, making experience the differential in this segment.
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Health
For hospitals, laboratories, clinics and other healthcare companies to improve the quality of care, technology is essential.
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Retail
In order to retain consumers, it is necessary to guarantee agile and quality service, in addition to having a customized experience that facilitates the purchase journey.
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Telecommunications
Make a difference with agile and objective service to stay ahead of the competition. Get better results and relationships using smart technology.
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Financial market

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Consumers of financial services are increasingly demanding in relation to service and relationship with the institution, making experience the differential in this segment.
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Health

Click here
For hospitals, laboratories, clinics and other healthcare companies to improve the quality of care, technology is essential.
Contact

Retail

Click here
In order to retain consumers, it is necessary to guarantee agile and quality service, in addition to having a customized experience that facilitates the purchase journey.
Contact

Telecommunications

Click here
Make a difference with agile and objective service to stay ahead of the competition. Get better results and relationships using smart technology.
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Services
A good customer experience with your service is what will differentiate you from the market and will ensure you stand out and get more sales.
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Entertainment
In the entertainment, hotel and travel sector, the market is highly disputed and there is nothing better than good service to retain customers. It takes agility and quality in all channels.
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Contact Center
Through exclusive and state-of-the-art technologies, we managed to automate all receptive and active contact center services.
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Billing
Contact or be contacted by your customer through different channels, in the text and voice worlds, and with unified reports. Good communication is the key to making the environment conducive to closing deals.
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Services

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A good customer experience with your service is what will differentiate you from the market and will ensure you stand out and get more sales.
Contact

Entertainment

Click here
In the entertainment, hotel and travel sector, the market is highly disputed and there is nothing better than good service to retain customers. It takes agility and quality in all channels.
Contact

Contact Center

Click here
Through exclusive and state-of-the-art technologies, we managed to automate all receptive and active contact center services.
Contact
Billing
Contact or be contacted by your customer through different channels, in the text and voice worlds, and with unified reports. Good communication is the key to making the environment conducive to closing deals.
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Customer Service (SAC)
Provide the consumer with an efficient channel for clarifying questions, sending suggestions or complaints and for solving problems with the company or products.
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How our

IVR works

Inbound IVR

The Olos’ IVR inbound allows the contact with the customer to be automated, being able to solve the demand or transfer it to an attendant.
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Outbound IVR

Olos' outbound IVR makes calls directly to the customer and promotes a proactive relationship in billing operations, product offerings and promotional actions.
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Digital IVR with voice recognition

Voice recognition, from the URA Digital by Olos, allows customers to interact with the technology based on voice commands, without having to use the telephone keyboard.
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Humanized IVR with DTMF

It is the traditional IVR model, in which the customer goes through the customer service path through options selected on the keyboard.
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Inbound IVR

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The Olos’ IVR inbound allows the contact with the customer to be automated, being able to solve the demand or transfer it to an attendant.
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Outbound IVR

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Olos' outbound IVR makes calls directly to the customer and promotes a proactive relationship in billing operations, product offerings and promotional actions.
Contact

Digital IVR with voice recognition

Click here
Voice recognition, from the URA Digital by Olos, allows customers to interact with the technology based on voice commands, without having to use the telephone keyboard.
Contact

Humanized IVR with DTMF

Click here
It is the traditional IVR model, in which the customer goes through the customer service path through options selected on the keyboard.
Contact

Talk to us

and improve

your customer

experience!

Our address

Useful links

Have our contact

olos@olos.com.br

+55 11 2281 – 1650

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