Olos Inbound

Olos
Inbound

Modern and innovative technology to promote a great experience in reception service

Improve your client

experience

Customers want more agility, quality
and efficiency in inbound
service operations.

For 82% of consumers, good customer service is directly related to problem-solving and 70% would buy from the brand again if it resolved their demands, according to the Consumer Commitment Index.

62% of customers stop buying from companies due to a poor customer service experience, according to a Microsoft report.

For 41% of Brazilian consumers, agility in resolving demands is the most important aspect for a positive experience, according to research by Endeavor.

What are the benefits

of Olos Inbound

for your company?

Features of

Olos Inbound

Universal Control Panel

Monitor agents and operations through an accessible, secure and customizable WEB system.

Toll-free Killer

Avoid the high costs associated with an inbound toll-free number while maintaining seamless communication with your customers.

Smart Callback

Proactively return to abandoned customers in an automatic and surprising way.

Integrated CRM

Consolidate all your customer data in a Web CRM that integrates voice, text, and image into a single interface.

Integrated Softphone

Complete communication experience with the Integrated Softphone, enabling direct service through your computer without the need for additional devices.

CostControl

Track your telecom costs in real time and compare them with your spending goals.

Integrated Recording

Voice, text and image recording integrated into the solution.

Integrated Blended

Each Olos license can operate in active, receptive, or combined modes, all at no additional cost.

IVR

Electronic service available via vXML, with or without text-to-speech capability.

Olos MAB

All your electronic service managed through a user-friendly graphical tool.

CDR Portal

Customize call details records as needed.

Custom reports

Customize reports in minutes without the need for technical support.

we serve

Financial

Use a unified solution that brings together the best of inbound and outbound capabilities.

Health

Better serve your accredited network, patients and customers by applying exclusive resources present in Olos Inbound.

Retail

Promote centralized management of both active and receptive operations through Olos. Explore exclusive features designed to enhance customer service.

Telecom

Don't forget to answer anyone who wants to talk to your company. Learn about Olos’ developments to prevent this from happening.

Services

Active, Receptive or Blended operations are managed uniformly within Olos providing great business opportunities.

Entertainment

Don't miss the opportunity to speak to your customer even during peak call times.

Contact Center

Unify management and gain new possibilities by working with Olos in active, receptive or blended operations.

Collections

Increase possibilities in inbound service by having Olos as a focal point for management and journey building.

Customer Service

Break away from tradition with exclusive features for handling inbound calls on Olos. Boost contactability and enhance first-contact resolution rates.

Connectivity

What is already incredible can become even better. The entire reception service infrastructure of Olos gains additional resources to provide an even more remarkable experience to its end user, with the integration of other value-added solutions from Olos.

Olos AD

Service can be carried out partially or entirely through intelligent VoiceBots, offering self-service, customer satisfaction and increased operational efficiency.

Olos Channel

The inbound voice channel is part of an omnichannel journey that seamlessly integrates channels for the operator, bringing new possibilities for interaction and business.

Olos Journey X

Through separate databases and processing, fully customized applications can bring greater control and possibilities to your Contact Center.

Olos Analytics

Your service can be analyzed for context, detection of stress in communication and search for keywords: a new monitoring universe to be explored.

Differentials of

Olos Inbound

Create targeted campaigns;
Easy to use Interface;
Flexible channels for customer service;
Simple-to-configure and access inbound service reports;
Enhanced capacity during peak service periods;
Use the dialer when inbound service fails to meet SLA standards;

Olos
Inbound

Improve your client

experience

What are the benefits

of Olos Inbound

for your company?

Features of

Olos Inbound

Segments that

we serve