In over 10 years of operation, we’ve successfully optimized customer service operations and delivered significant results for our clients across various sector. Explore compelling examples of how we’ve revolutionized the customer experience, boosted agent productivity, and reduced costs.
With the implementation of our omnichannel service solution, OlosChannel, combined with specialized consulting from our team, Agibank has seen an exponential growth of 200% in store revenue in just 6 months of operation. And this number continues to grow every day.
Implementation of OlosChannel enabling the transformation of an exclusively voice-based service operation into an omnichannel operation.
Provision of several service and self-service channels, with unified reports, resulting in significant improvements in operational results.
Implementation of Olos JX Scoring for precise data analysis and accurate assessment of the success probability for each call. The platform works based on the daily results of calls made by several companies, including answered calls, incorrect contacts and voicemail boxes. This data is encrypted and fed into a proprietary algorithm developed by Olos, which assigns a score from 0 to 5 to each contact, indicating the contact propensity of each telephone number stored in the database.
Implementation of an integrated strategy using multiple tools to optimize communication and maximize results. The Olos Omnichannel Solution enables efficient interaction with customers through different channels, ensuring greater engagement and response rates. Growth Campaigns and Media Campaigns boost customer acquisition and retention through targeted and segmented actions. The website acts as a central hub for information and conversions, while the use of Salesforce enables effective lead management and process automation, guaranteeing a personalized and strategic approach to each contact.
