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Olos
Journey X

Olos Journey X allows you to use operational and business data in fully customized omnichannel journeys with endless features.

Olos JX uses universal data stored in the cloud to build journeys based on operational data, baseline data and external data.

 

Benefits of Olos Journey X

for your client

High level of integration
and journeys monitoring.

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Interaction history
between channels.

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Triggers for activating
unlimited functions.

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Module of
authentication.

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Customization of technical
or business applications.

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Application development
by Olos or by third parties.

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Segments that

we serve

Financial
Optimize dialing to the maximum, saving time and money in your operation.
Optimize dialing to the maximum, saving time and money in your operation.
Health
Build secure cloud applications to improve performance, management and information of your entire call center.
Build secure cloud applications to improve performance, management and information of your entire call center.
Retail
Make your operations compliant with Anatel's demands and at the same time ensure better profitability in your operation.
Make your operations compliant with Anatel's demands and at the same time ensure better profitability in your operation.
Telecom
Have a powerful solution at hand to control Anatel’s demands, to optimize dialing and to create exclusive applications.
Have a powerful solution at hand to control Anatel’s demands, to optimize dialing and to create exclusive applications.
Services
Create applications to establish a competitive edge in your operations. Optimize dialing and improve performance with JourneyX.
Create applications to establish a competitive edge in your operations. Optimize dialing and improve performance with JourneyX.
Entertainment
Increase the power of your omnichannel journeys by taking advantage of a secure and flexible cloud structure.
Increase the power of your omnichannel journeys by taking advantage of a secure and flexible cloud structure.
Contact Center
Optimize the number of attempts and resources of your call center by adopting Scoring and all its applications.
Optimize the number of attempts and resources of your call center by adopting Scoring and all its applications.
Collections
Improve performance in all your collection phases and optimizing dialing.
Improve performance in all your collection phases and optimizing dialing.
Customer Service
Create customized, agnostic and secure applications that enhance your customers' experiences.
Create customized, agnostic and secure applications that enhance your customers' experiences.
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Olos

Journey Apps

JourneyX becomes an open language for building applications for service excellence, omnichannel management, telecom performance control and database processing. Your App is limited only by your imagination!

Olos

Journey Apps

Scoring

Scoring is a great example of an App JourneyX. Using a secure and scalable database, we can share contact data to find out the propensity of a telephone number to answer a call and the probability of the registered number belonging to the target RPC. With this, we can prioritize calls and obtain better results with lower operational costs.

  • The base is made up only of companies that adhere to Scoring;
  • Every data provider does not have their name published;
  • The entire anonymized database is ENCRYPTED and SECURED;
  • Olos does not enrich the base by providing additional numbers or data, respecting LGPD;
  • The entire upload and download process is very fast;
  • At Olos you can count on automatic decision-making mechanisms to make the most of the score obtained.

Olos

Journey Apps

Anatel

Anatel, the National Telecommunications Agency, published two decrees aimed at controlling both calls made per channel and the proportion of short calls made by the generating company.

Olos enables, through ANI Monitor, the monitoring of the number of calls made per day by each channel connected to it. However, how to control the performance of short calls when not necessarily only the Olos operates on the client? How to consolidate multiple trunking sources into a unified control? The answer lies again in the Olos JourneyX.

  • Agnostic solution. Allows data from third-party systems to be imported;
  • Unified dashboard. All information consolidated on a single screen;
  • Dynamic filters so that each platform, channel, provider is monitored.

Talk to us

and elevate your experience

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