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Olos Text

Explore the potential of text communication and ensure prompt service to your customers and prospects, using humans or bots, with full integration with different media such as WhatsApp, Messenger, SMS, among others.

Why choose

our solution?

Explore an
alternative media
beyond voice.

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Increases possibility
of success in
operations.

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Enables
self-service
solutions.

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Empowers the
agent for more
accurate responses.

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Fluid integration
with various communication
channels.

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Olos Text

working as a Chatbot

Main advantages

  • Increases the flow of answered calls;
  • Improves the quality of service and customer satisfaction;
  • Reduces operating costs.
  • Promotes speed in service;
  • Allows for 24-hour service;
  • Specialized text management;
  • Centralized supervision of digital and human operations;

Olos Text

working on
human operations

main advantages

  • Specialized text management;
  • Centralized supervision of digital and human operations;
  • Use of AI for agility and accuracy in interaction;
  • Using Smart Bot to ensurerar communication with customer;
  • Audio to text transcription;
  • AI-based contact assistant;
  • Effective integration with third-party CRM systems;
  • API focused on protecting customer data;
  • Monitoring and control of prohibited words for both sending and receiving messages.
  • Customization of ready-made phrases by agent.

Olos and Meta together

  • Creation of Wabas, numbers and templates;
  • Centralized management of numbers and templates;
  • Alerts to avoid restrictions;
  • Proprietary algorithm for sending messages to reduce the risk of cancellations;
  • Integrated WAY bot to enhance service interactions;
  • Use integrated voice to set permissions for WSP service;
  • WABAs classification.

Segments that

we serve

Financial
Negotiate even outside business hours using the text media of the customer's choice.
Negotiate even outside business hours using the text media of the customer's choice.
Health
Use text through Olos as a crucial way of interacting with your customer, whether or not you use a human operator.
Use text through Olos as a crucial way of interacting with your customer, whether or not you use a human operator.
Retail
Establish and solidify text communications as a pillar of interaction and negotiation with your customers through Olos.
Establish and solidify text communications as a pillar of interaction and negotiation with your customers through Olos.
Telecom
Explore communication via SMS, WhatsApp or other text media through Olos, concentrating information and possibilities.
Explore communication via SMS, WhatsApp or other text media through Olos, concentrating information and possibilities.
Services
Use text allied to Olos Channel to build self-service text or omnichannel journeys.
Use text allied to Olos Channel to build self-service text or omnichannel journeys.
Entertainment
Text communications widely explored in Olos through bots or humans, combined with voice interactions by Olos Channel.
Text communications widely explored in Olos through bots or humans, combined with voice interactions by Olos Channel.
Contact Center
Increase the possibilities of interactions and service journeys by focusing text communications on Olos.
Increase the possibilities of interactions and service journeys by focusing text communications on Olos.
Collections
Make agreements, clarify doubts, negotiate terms by text. Whether by Bot or optimizing human service, Olos increases possibilities for interaction.
Make agreements, clarify doubts, negotiate terms by text. Whether by Bot or optimizing human service, Olos increases possibilities for interaction.
Customer Service
Explore the world of text communication, whether via SMS, WhatsApp or various other media in an optimized and powerful way.
Explore the world of text communication, whether via SMS, WhatsApp or various other media in an optimized and powerful way.

Talk to us

and elevate your experience

Useful links​

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